. Service Effectiveness Survey 2021 – UniForum@UofT

Reminder: U of T service effectiveness survey closes November 5

Staff, faculty and librarians are reminded to complete their U of T service effectiveness survey by November 5. The two-part survey, launched on October 18, is part of the UniForum benchmarking program, and designed to gauge the importance of, and employee satisfaction with, 65 different services across U of T’s three campuses.

Those selected to participate in the survey have been contacted by email from the address noreply@surveys.cubaneconsulting.com.

The survey takes about 15 minutes to complete and focuses on key administrative and support services like teaching administration, research administration, IT, finance, human resources and procurement. Questions include: How easy is it to hire new staff? What’s been your experience when trying to buy research equipment? Are you promptly reimbursed for work-related purchases on your personal credit card?

Information gleaned from the 2018 effectiveness survey led to enhancements in help desk and workspace computing support, such as introducing a one-stop centralized ticketing system for support as well as a new Vice-Provost, Strategic Enrolment Management portfolio that includes overseeing academic timetabling and course scheduling.

If you have any questions, please contact the UniForum@UofT team at uniforum@utoronto.ca.