Welcome to UniForum at the University of Toronto

As one of the world’s top research-intensive universities, we are always looking for ways to better serve faculty, staff and students. Ensuring that we deliver best-in-class administrative and support services is one way to enrich experiences across our campuses. But this is no easy task. In a large and complex organization such as U of T, the structures and processes in place today have evolved over many years.

The UniForum program offers a new way for us to understand how we operate. Through rigorous data collection, we can see how our service delivery compares to other universities around the world, and where to invest to remain competitive and relevant. UniForum is a multi-year program that will help us build the foundation to develop the service delivery models required to support a leading university in the 21st century.