U of T service effectiveness survey closed November 14
Staff, faculty and librarians completed their U of T service effectiveness survey on November 14, 2023. The two-part survey, launched on October 25, is part of the UniForum benchmarking program, and designed to gauge the importance of, and employee satisfaction with, 70 different services across U of T’s three campuses.
Those selected to participate in the survey were contacted by email from the address noreply@surveys.cubaneconsulting.com.
The survey took about 15 minutes to complete and focused on key administrative and support services like teaching administration, research administration, IT, finance, human resources and procurement. Questions include: How easy is it to hire new staff? What’s been your experience when trying to buy research equipment? Are you promptly reimbursed for work-related purchases on your personal credit card?
Information gleaned from the 2018 effectiveness survey led to enhancements in help desk and workspace computing support, such as introducing a one-stop centralized ticketing system for support as well as a new Vice-Provost, Strategic Enrolment Management portfolio that includes overseeing academic timetabling and course scheduling. Feedback from the 2021 survey results led to changes with some external service providers, with no impact to UofT employees. In addition, service catalogues for internal services such as IT and facilities & services were introduced to provide transparency and detailed information on charges and services.
If you have any questions, or to review your division’s data, please contact the UniForum@UofT team at uniforum@utoronto.ca.