U of T service effectiveness survey closes October 31
On October 14, UofT launched its fourth Service Effectiveness Survey; about 6,000 faculty and staff received an individualized link to the survey from noreply@surveys.nousdatainsights.com with the subject line “UofT UniForum Service Effectiveness Survey”.
The survey gauges the importance of, and employee satisfaction with 70 different services across our three campuses. It provides faculty and staff an opportunity to voice their opinions on the myriad university services – from human resources to research and IT support – they rely on to do their jobs.
The survey, which will be available until October 31, takes about 15 minutes to complete and focuses on key administrative and support services like finance, human resources and procurement. (E.g. How easy is it to hire new staff? What’s been your experience when trying to buy research equipment? Are you promptly reimbursed for work-related purchases on your personal credit card?) Those selected to participate in the survey were contacted by email from the address noreply@surveys.nousdatainsights.com.
If you have received a survey link, please complete the survey by October 31. Your feedback is invaluable, and will help us understand which services meet your needs, and where we need to improve. Information gleaned from the past surveys led to enhancements in help desk and workspace computing support, such as introducing a one-stop centralized ticketing system for support as well as a new Vice-Provost, Strategic Enrolment Management portfolio that includes overseeing academic timetabling and course scheduling. In addition, service catalogues for internal services such as IT and facilities & services were introduced to provide transparency and detailed information on charges and services.
If you have any questions, or to review your division’s data, please contact the UniForum@UofT team at uniforum@utoronto.ca.